Privacy Policy

We at nomado telecom sprl, with registered office at Avenue Gevaert 137, 1332 Genval, Belgium, enterprise and VAT number BE 0889722107 ("nomado”) respect your privacy.

This is our policy page where we set out how we collect, use and share your data about you. The objective of this policy is to inform you our data collection practices while protecting your rights to access, correct or restrict our use of your personal data.

When we say “nomado”, “we” or “us” in this policy, it refers to nomado Telecom SPRL.

The “POLICY” mentioned in this page refers to this Privacy Policy.

The terms “data”  or “personal data” and “personal information” have the same meaning in the context of this Privacy Policy.

By providing nomado your personal information you accept the terms of this Policy and you agree to your data being processed by nomado as described herein.

nomado may change this policy from time to time by updating this page. 


The Data We Collect

We may hold and collect personal information about you when you signed up for nomado. The common type of information we collect are your Names, Addresses, Contact Numbers, e-mail addresses, IP addresses and payment details. 


How We Collect Your Personal Data

We collect certain data from you directly when you enter personal information about you when signing up for your nomado account, using nomado contact form, create trouble ticket, contacting nomado thru chat or email support, thru sending of documents for phone number registration and number portability. We also collect data from you automatically like your IP address coming from your registration string or by visiting our website.

​When you Information being collected Reason Basis
​Visit www.nomado.eu
  • your / proxy server IP address

  • the domain name you requested;

  • the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;

  • the date and time of your visit to the website;

  • the length of your session;

  • the pages which you have accessed;

  • the number of times you access our site within any month;

  • the file URL you look at and information relating to it;

  • the website which referred you to www.nomado.eu; and

  • the operating system which your computer uses.

  • to improve the browsing experience
  • to accommodate the design of our website
  • For logging purposes
​Consent
​Signup for nomado
  • ​Name and sur name
  • email address
  • postal address
  • mobile number
  • ​To create your nomado account
  • To contact you regarding your account and subscription
  • To process delivery of your orders 
  • To inform you about security issues
  • To offer referral discounts
  • To personalise user experience
  • For efficient communication
​Contract by accepting our Terms and conditions
​Verify your account details
  • ​Proof of address (usually a recent utility bill)
  • Passport or photo ID copy
  • ​to verify your identity
​Contract
​Make a payment on eshop
  • ​Name and surname
  • Full address
  • ​For invoices
​Legal
​Make outbound and inbound calls, forwarding of calls, and sending SMS
  • ​Call detail records (CDR) regarding the time, duration, origination and destination of calls and messages
  • ​to allow correct billing of services
  • to comply with legal requirements
​Contract
Legal
​Phone number (DID) registration where applicable
  • Proof of address (usually a recent utility bill), Customer ID/driving license/residence permit copies
  • ​to comply with local regulations where end user information is required in order to avail services
​Legal
​Transfer your existing number to nomado
  • ​name and surname
  • complete address
  • email address
  • mobile number
  • proof of ownership of the given number (usually latest invoice from existing carrier)
  • ​to authorize nomado to transfer on your behalf to prove to the donating carrier your right to the numbers being ported out (recipient of the data may be disclosed upon receipt of such request)
​Contract
​Request for chat support
  • name
  • email address
  • your IP address or proxy server IP address
  • customer identification
  • the content of your messages
  • your IP address or proxy IP address
  • the domain name you requested
  • the name of your internet service provider is sometimes captured depending on the configuration of your ISP
  • the date and time of your visit to the website
  • the length of your session
  • the pages which you have accessed
  • the number of times you access our site within any month
  • the file URL you look at and information relating to it
  • the website which referred you to us; and the operating system which you use
  • ​We use provide support as a tool to provide better customer support experience. We receive a copy of the data being collected by them. their privacy policy is available on their website
​Contract, when you are registered user or customer Consent in all other cases
​Fill the contact form
  • name
  • email address
  • content of your message
  • ​to provide the needed support and customer care
​Contract, when you are a registered user or customer
Conest in all other cases
​Create trouble ticket from your portal
  • ​name
  • email address
  • content of your messages
  • ​to provide the needed support and customer care
​Contract, when you are a registered user or customer
Consent in all other cases
​Send email to nomado
  • ​name
  • email address
​to provide the needed support and customer care ​Contract, when you are a registered user or customer
Consent in all other cases


Purpose of Collecting Personal Data

We will use your personal information mostly:

1. To fulfill our obligations to you in providing nomado voip service, such as:
a.) providing you information pertaining to your nomado account and subscription;
b.) troubleshoot your issues;
c.) process you request and delivery of your orders ;
d.) process your request for number transfer;
e.) responding to your questions and inquiries; and
f.) dispute management

2. To fulfill our statutory obligations such as:  
a.) phone number registration, where required;
b.) invoicing and taxation; and
c.) security against fraud and abuse

3.) To verify your identity when you sign-up for nomado
4.) For the production of telephone directories or URL directories or in aid of directory enquiries
5.) For market studies
6.) Quality assurance
7.) For updating you with operational news and information about nomado. Where you give us consent:
a.) to  provide you with marketing information about nomado products and services and by any other companies nomado has a contractual relationship with; and
b.) in customizing our services and websites, like advertising that appear on www.nomado.eu where this involves the use of cookies or similar technologies- in order to provide a more personalize experience

8. for purposes as required or permitted by law; 
9. for the purpose of responding to request by government, a court of law, or law enforcement authorities conducting an investigation, or
10. to ensure safety or integrity of our users, employees, third parties, the public, or our Services.


Who We Disclose Your Personal Information With

Your personal information shall only be disclosed to third parties for the specific reasons specified above. We share certain data about you:

a.) With service providers, agents and other third parties providing services for nomado and who performs services on our behalf like payment processing, data analysis, phone number registration, processing of local number portation, marketing and advertising services, email and hosting services, and customer service and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
b.) With our business partners;
c.) With analytics and data enrichment providers;
d.) With your social media providers;
e. With  companies helping us run promotions and surveys,
f.)  advertising companies who help us promote our Services; and
g.)  As permitted or required by law, may also share your data as needed for security, legal compliance, or as part of a business restructuring.

 We can share data in other ways if it is aggregated or de-identified or if we get your consent.


Security

Nomado takes appropriated security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. We store information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Belgium. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate. 

However, no system can be 100% secured so we cannot guarantee that your data will be free from any unauthorized access. Your password is an important part of our security system, and it is your responsibility to protect it. If you believe you password or account has been compromised, you should change it and contact support@nomado.eu immediately.


Right to Access, Rectification, Objection and Deletion of Data

You can access some of your personal information which nomado has collected by logging in to your nomado portal. You may also  request to access other personal information we hold about you after providing nomado with verification requirements. If you believe that any information we are holding on you is incorrect or incomplete, you can request correction of errors in that data. To make access or correction request you may contact nomado Team thru writing at the mailing address provided below this policy or thru chat, trouble ticket, contact form or email us support@nomado.eu

If you have previously agreed to us using your personal information for marketing purposes, you may withdraw your consent using opt- out button on your portal , unsubscribing from our mailing list or  by informing us  thru writing at the mailing address provided below this policy or thru chat, trouble ticket, contact form or email us support@nomado.eu .
Note that nomado will still send you transactional and relationship messages, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.


Cookies
You also have choices about cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

When you visit www.nomado.eu, certain information is recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account, such as:
a. your IP address or proxy server IP address’;
b.the domain name you requested;
c. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
d. the date and time of your visit to the website;
e. the length of your session;
f. the pages which you have accessed;
g. the number of times you access our site within any month;
h. the file URL you look at and information relating to it;
i. the website which referred you to www.nomado.eu; and
j. the operating system which your computer uses.


Privacy Interest of Children

nomado recognizes and protects the privacy interest of children. Children who are below 18 years old  should not sign-up for nomado. Personal Data collected from children under such age, will be deleted immediately after discovery.

Parents who believe that nomado may have collected personal data from their child with those those ages can submit a request that it be removed to support@nomado.eu


Period Which the Personal Data Will be Stored

The collected personal data shall be stored in accordance with the statutory retention periods and may be disclosed to the judicial and administrative authorities in accordance with the prevailing regulations. 

nomado will retain your personal information for as long as necessary to provide the services and to comply with our legal obligations.

As you have no commitment with nomado, if you no longer want to use our service you may terminate your account anytime and may request for your data which are not necessary for lawful processing to be deleted, or you may request nomado to transfer your data to 3rd party where possible by informing nomado  thru writing at the mailing address provided below this policy or thru chat, trouble ticket, contact form or email us support@nomado.eu. Personal information as necessary for our legitimate business interests, to comply with the law and other statutory obligations, to enforce the terms of service and take other actions permitted by law will be retained in accordance with this policy otherwise it will be removed within 6 months to 1 year after the account became dormant or inactive or immediately after request for deletion or termination is received.

Should you have unresolved concerns, you have  the right to lodge a complaint with a data protection supervisory authority of the country of your habitual residence; place of work or place of the alleged infringement.

Who to contact regarding your data and this policy:

Concerns regarding your Data and this policy may be send to: support@nomado.eu or to the following address: 

Olivier Vermeersch
nomado Telecom
Avenue Gevaert 137, 1332 Genval, Belgium


nomado Telecom Privacy Policy, effective date May 25, 2018